Question 1

What services does eTarteeb provide?

Accepted Answer

eTarteeb provides professional administrative support services in Saudi Arabia, including employee affairs, government compliance support, records and document management, remote administrative support, and simplified invoicing services. Legal accounting and tax consultancy are not included.

Question 2

Can I choose specific services only?

Accepted Answer

Yes, clients can choose a customized combination of administrative services based on their needs, either from ready-made packages or individual services.

Question 3

What payment methods are available?

Accepted Answer

All payment methods available in Saudi Arabia are accepted, including bank transfers, debit or credit cards, and digital wallets.

Question 4

How can I request a refund or modify a service?

Accepted Answer

Refund requests can be submitted within 7 days of payment if the service has not been delivered or was incomplete. Services can also be modified instead of requesting a refund.

Question 5

Is my data and information secure?

Accepted Answer

Yes, we apply high data protection and privacy standards in Saudi Arabia, and we do not share personal information with any third party unless required by law.

Question 6

How can I contact you for support?

Accepted Answer

You can contact us via email or through the contact form on the eTarteeb website. We respond within a maximum of 72 business hours.

Question 7

How long does it take to set up services after ordering?

Accepted Answer

Service setup typically takes between 1 to 7 business days, depending on the service type and request volume. Clients are informed of the expected delivery timeline.

Question 8

Do you work with both companies and individuals?

Accepted Answer

Yes, we provide administrative support services for small and medium-sized businesses as well as individuals in Saudi Arabia.

Question 9

Do you offer monthly packages or on-demand services?

Accepted Answer

We offer both options: comprehensive monthly administrative packages or on-demand services tailored to client needs.

Question 10

Can I track service progress during execution?

Accepted Answer

Yes, we provide regular updates or progress reports depending on the agreed service to ensure transparency.

Question 11

What is your service coverage area?

Accepted Answer

All eTarteeb services are available across Saudi Arabia, with remote administrative support offered in all cities.

Question 12

Do you handle both digital and paper documents?

Accepted Answer

Yes, we manage and organize both digital and paper documents following best practices to ensure confidentiality and operational efficiency.

Frequently Asked Questions