Frequently Asked Questions
All the questions you might have about eTarteeb’s administrative services, security, and government dealings in one place. If you can’t find your answer, contact us directly.
Do I need to send you my paper invoices?
No. The entire service is online. You upload invoice photos or PDFs via the link we send you, and we organise them into professional Sheets.
How do you ensure invoice recording accuracy?
We have a specialist team and digital quality checks. We also send you the sheet for review before final delivery. Accuracy is part of our promise.
How long does government licence renewal take?
Timelines depend on the licence type and government entity, but typically we complete the process within 2–5 business days after receiving all required documents.
Do you handle all types of government licences?
We specialise in Ministry of Commerce licences, Commercial Registrations, municipal licences, and work permits. If your licence falls under another entity, reach out and we’ll advise you.
How do you manage employee documents? Do they need to be present?
Not at all. You upload the required documents for each employee, and we classify, digitally archive them, and create an automatic reminder system for critical dates (e.g., Iqama expiry, work permit expiry). No employee attendance needed.
Do you serve individuals or only companies?
Our services are designed for SMEs, freelancers, and independent business owners. If you hold an individual commercial activity, you’re most welcome.
Is eTarteeb a government entity?
No, eTarteeb is an independent digital platform commercially registered under office administrative and support services. We interact with government platforms on your behalf, but we are not an official body.
How do you ensure my data and documents stay confidential?
We sign a data confidentiality agreement with you when engagement begins, and all digital transfers and storage are encrypted. We never share any data with external parties under any circumstances.
Do you provide legal attestation or notarisation services?
We provide administrative and documentation support (e.g., preparing required documents, filling out forms, following up on government portals). Final legal attestation is done through official channels or accredited offices, and we can guide you to them.
What if a government entity rejects an application you submitted?
We guarantee accurate submission based on the information you provide. If the error is ours, we bear the responsibility of re-submission at no extra cost. If the rejection is due to your provided information or documents, we’ll contact you to correct it and re-submit.
How do I start working with eTarteeb?
Choose the service you need, contact us via the contact form, and we’ll send you a quote and requirements. Once approved, the ordering process begins immediately.
Is the service ongoing (subscription) or a one‑time project?
We offer both: monthly packages for recurring tasks (like invoice organisation and employee document management), and one‑time projects (like a specific licence renewal). See our Services page for package details.
How do I pay? What are the refund options?
Payment is via bank transfer. We have a clear Refund Policy, which you can read here. In short, fees for services not yet commenced are fully refundable.
Do you have references or previous clients I can speak with?
Yes, on request we can provide client references with their permission. You can also see their testimonials in the “What Our Clients Say” section on the homepage.
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