Privacy Policy
At eTarteeb, your privacy and data security are top priorities. This policy explains how we collect, use, protect, and respect your rights regarding your information. By using our website and services, you agree to the terms outlined here.
Information We Collect
We collect only the information necessary to deliver our administrative services and improve your experience. This includes contact details (name, email, phone number when you fill out forms), business information (company name, commercial activity, service interest), documents and files you voluntarily upload for service execution (invoices, licences, employee documents), and technical usage data (browser type, pages visited, time and date, collected automatically via essential cookies only). We do not collect sensitive payment information through our website; all payments are processed via secure external banking channels.
How We Use Your Information
We use your information solely to deliver your requested services accurately, communicate with you about requests and service status, improve our website and user experience based on anonymised aggregated data, and comply with Saudi legal requirements. We never use your information for marketing without your explicit consent.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share data with your consent (e.g., when you request submission to a government portal as part of our service), when legally required by a competent Saudi authority, or with contracted technical service providers bound by data protection agreements.
Data Security
We implement strict technical and organisational measures to protect your data. This includes data encryption in transit (SSL/TLS), secure cloud storage with strong passwords and two-factor authentication, and limiting access to authorised personnel only. In the event of any data breach, we will notify you immediately and take corrective action.
Data Retention
We retain your information and files only for the duration of the service and up to 12 months after the last transaction, unless you request an extension or the law requires a longer period. Afterwards, data and documents are securely deleted from our servers.
Your Rights
Under this policy and Saudi regulations, you have the right to access, correct, or delete your personal data, and to object to processing in certain circumstances. To exercise your rights, email us at hello@etarteeb.com and we will respond within 5 business days.
Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revision date. Your continued use of our services after changes constitutes acceptance.
Important Links
For a full understanding of your rights and obligations, please review our Terms & Conditions and our Refund Policy regarding payment returns.
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