Refund Policy
This Refund & Return Policy outlines the terms and conditions for refunds applicable to all services provided by eTarteeb ترتيب رقمي, in accordance with applicable regulations in the Kingdom of Saudi Arabia.
- Policy Scope
- Refund Requests
- Exceptions
- Refund Process
- Service Modification Instead of Refund
- Contact and Support
Policy Scope
This policy applies to all administrative services offered by eTarteeb ترتيب رقمي within Saudi Arabia, including monthly packages, service contracts, and on-demand services.
Refund Requests
Clients may request a refund within 7 days from the payment date if the service has not been delivered or has been delivered incompletely.
Refund requests must be submitted in writing via email or through the contact form on the website.
Exceptions
Refunds do not apply in the following cases:
Services that have been fully delivered
Digital services or deliverables that have been completed and provided in full
Refund Process
The refund process follows these steps:
Review of the refund request within 3 business days
Upon approval, the refund will be processed within 7 business days using the original payment method
Service Modification Instead of Refund
Clients may, in coordination with eTarteeb, modify or replace the requested service with an alternative service that better suits their operational needs instead of requesting a monetary refund.
Contact and Support
For inquiries related to refunds or to submit a refund request, clients may contact us via email or through the contact page. Our support team will respond as soon as possible.