Refund Policy
At eTarteeb, we are committed to a clear refund policy and earning your trust. This policy outlines when refunds are applicable, the process, and the expected timeline.
When You Are Eligible for a Full Refund
You are entitled to a full refund if you cancel the service before we have actually started executing it. A full refund also applies if we fail to begin the service within 10 business days of receiving all its requirements, without prior notice from us about the delay. If a fundamental error on our part makes it impossible to deliver the service, we commit to a full refund.
When Refunds Are Partial or Not Possible
If we have started the service and a portion has been completed, a proportional refund will be calculated based on the uncompleted part. Fees for services that have been fully completed and delivered are non-refundable. Any government fees paid on your behalf to official entities are also non-refundable, as those entities do not reimburse them.
Refund Process
To request a refund, send your request to info@etarteeb.com stating the reason and the invoice number if available. We will review your request and respond within 3 business days. If approved, the amount will be returned to your bank account within 7 to 14 business days, depending on bank processing times.
Important Links
In the interest of transparency, we recommend reviewing our Privacy Policy and Terms & Conditions to fully understand your rights and obligations before completing any transaction.
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